Your Windows Come With Two Warranties. Only One of Them Covers the Install.

Here's the sentence that costs homeowners the most money, and almost nobody reads it until they need it:

"The manufacturer will ship the replacement product or part to the nearest authorized dealer and the purchaser must pay for any and all labor necessary to install such product or part."

That's from ProVia's own Lifetime Limited Transferable Warranty — and it isn't a ProVia quirk. Essentially every window manufacturer's warranty works this way. The product is covered. The labor to remove the failed unit and install the replacement is not.

That same warranty also excludes "damages resulting from improper installation."

So a lifetime product warranty, on its own, is a lifetime parts warranty. If a seal fails in year twelve, the manufacturer sends you glass. Someone still has to take your wall apart and put it back together, and that someone bills you — unless your installer covers it.

That's the gap our installation warranty exists to close. Below is exactly what each warranty covers, in detail, so you can compare it against anything else you're quoted.

The Aspen Bravo Installation Warranty

Limited-lifetime. As long as you own the home.

If something fails because of how we installed it, we fix it, and we repair anything damaged as a result of that installation failure. Not for one year. Not for two. For as long as you own the home in which we installed it.

That covers the work the manufacturer's warranty specifically excludes:

• Flashing and water management — sill pan, shingle-lapped flashing, and the integration of both with your home's weather barrier
• Sealing and air-sealing — the full perimeter between frame and rough opening, interior and exterior
• Setting and fastening — square, level, plumb, shimmed at every fastening point, fastened to the manufacturer's schedule
• Sealant joints — the exterior joints we tool at installation
• Consequential damage from an installation failure — if our install is the cause, the repair isn't limited to the window

And we handle the labor on a product claim, too. If a ProVia component fails and ProVia ships a replacement part, you don't get handed a box and a phone number. Our crews do the work.

That's the practical difference between two warranties that both say "lifetime." One sends parts. Ours sends people.

Why we can write it that way

Because we control the variable that causes most failures. Every Aspen Bravo installation is performed to a written specification and inspected by an Aspen Bravo quality control inspector — our employee, not the installing crew's — before the job is called complete. Anything that doesn't meet the standard is corrected before the crew leaves your property.

A company that doesn't inspect its own work can't responsibly write a lifetime labor warranty. We publish the full specification our inspector works from so you can hold us to it.

The ProVia Product Warranty

Aspen Bravo installs ProVia, and ProVia's coverage is genuinely one of the strongest in the industry. It's worth understanding in detail rather than as a slogan — because the details are where it beats the competition.

ProVia warrants to the original purchaser that under normal use the product will be free from defects in material and workmanship for as long as the purchaser owns and lives in the home in which it was installed.

Coverage at a glance — Aeris™, Endure™ and Aspect™ windows and patio doors

The glass breakage coverage is the part to read twice

Most window warranties cover a seal failure. Very few cover the glass actually breaking. ProVia's does, in two situations:

1. The glass breaks because of a manufacturing defect in a properly registered, covered unit, or
2. There's an accident in the home that isn't covered by your insurance, or where the cost falls within your insurance deductible.

In either case, ProVia replaces the glass free of charge, for as long as the original purchaser owns and lives in the home.

Read that second condition again, because it's the valuable one. A ball through a window, a piece of furniture into a pane — the kind of thing that's technically an insurance claim but sits under your deductible and isn't worth filing. That's covered.

Two exceptions: glass breakage coverage doesn't apply to insulated glass units with internal blinds, or to garden windows.

It transfers once, and there's a 30-day clock

The warranty on the basic window or patio door unit transfers to one subsequent purchaser — provided the transfer is completed within 30 days of the ownership change, online at ProVia's warranty portal.

That's real resale value, and it's a genuinely easy thing to lose. If you sell the house, put the warranty transfer on the closing checklist. Thirty days goes quickly during a move, and there's no getting it back.

Register the warranty — but keep your paperwork either way

ProVia asks you to register online. Worth doing, and we'll walk you through it.

But here's a detail in ProVia's own language that's fair to know: failure to register will not affect your rights under the warranty if you can otherwise show the purchase date and the installation address in a reasonable way. Your purchase receipt and your contract from us both do that. Keep them somewhere safe.

What Neither Warranty Covers

We'd rather you know this now than discover it during a claim.

ProVia's warranty excludes:

• Natural weathering or fading of surfaces
• Torn screen mesh from abnormal use or negligence
• Non-factory-applied finishes — customer-applied tints, films, or paint — and any damage they cause
• Damage from fire, lightning, windstorms, earthquakes, or wind-borne objects
• Strain from building movement or inadequate provision for framing expansion and contraction
• Condensation, frost, or freezing from condensation — a humidity condition in the home, not a defect
• Caulking — ProVia treats it as the homeowner’s maintenance responsibility, not part of the window
• Damage resulting from improper installation — precisely the exclusion our installation warranty answers

Reduced coverage applies in two situations. If the building isn't an owner-occupied single-family residence — rentals, multi-family, commercial, church, school, or any business entity — coverage drops substantially: 5 years on the basic unit and non-transferable, 1 year hardware, 10 years insulated glass with no breakage coverage, 5 years screens. And in coastal regions, non-stainless hardware mechanisms in casement windows and patio doors carry a 5-year mechanical warranty.

Neither of those affects a typical owner-occupied home in our markets, but if you're buying for a rental, you should know before you sign, not after.

How a Claim Actually Works

ProVia's warranty says a claim starts with one specific step: "contact the contractor for inspection."

That sentence deserves attention when you're choosing who installs your windows. The manufacturer's claim process runs through your installer. If the company that installed your windows is out of business, has churned through crews, or won't return a call in year nine, the strength of the product warranty stops mattering very much.

Here's how it works with us: